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Terms & Conditions

REFUND, RESCHEDULE & CANCELLATION POLICY

REFUND

Refund requests must be made via email to the Training Coordinator at training@saddleriverrange.com and must fit within the guidelines below:

  • For full refund, registrants must cancel at least 72 hours before the course.
  • Cancellations received within 48 hours of the course date will not receive a cash refund. Instead, a one-time class rescheduling can be made. A rescheduled course must occur within 4 months from original course date. All course fees are forfeited by the registrant if a replacement course has not been attended within the 4-month period.

Phone calls or voicemail messages are not accepted as a means to request a reschedule.

Cancellation and refund requests received via email after the class date/start time forfeit the class cost and are not eligible for refund or reschedule.

Rescheduled courses are not eligible for refund.

Failure to attend the course, or cancellations less than 24 hours in advance, will result in no refund, credit of the course fee, or rescheduling.

RESCHEDULE

To reschedule your course, please contact the Training Coordinator  at training@saddleriverrange.com with the following information:

  • Attach the original email confirmation for the course that requires reschedule, AND
  • The date and time of your requested reschedule.
  • If you purchased the class in store and not online, you will not have a confirmation email and you will need to provide a class date/time chosen from those listed on our website for your specific class.

Phone calls or voicemail messages are not accepted as a means to request a reschedule.

Courses can only be rescheduled one-time and must occur within a 4-month period from the original course date, and are non-refundable.

Reschedule requests received via email after the class date/start time forfeit the class cost and are not eligible for refund or reschedule.

Attendee substitutions may be made at any time.

CANCELLATION

To cancel your course, please contact the Training Coordinator at training@saddleriverrange.com and attach the original email confirmation for the course you wish to cancel. If you purchased the class in store and not online, you will not have a confirmation email and still need to send an email requesting a class cancellation.

Courses that have been rescheduled can be cancelled but are not eligible for rescheduling or a refund.

Saddle River Range reserves the right to cancel or reschedule classes at any time.

IF we cancel or reschedule a class due to weather or circumstances beyond our control, you are entitled to a full refund.

IF Saddle River Range cancels a class in which you are enrolled, you will be contacted at the email address you used to register.

Please be sure to provide a valid email address and check your email before class.

 

MEMBERSHIP TERMS AND CONDITIONS

  1. Saddle River Range (SRR) is available for use by all SRR Members, Guests of Members, private citizen groups and by the general public. SRR Memberships are available to provide preferred access, discounts for merchandise, services and facility use, and other benefits. SRR Membership is subject to the Membership Terms and Conditions herein. Membership will be granted, and may be revoked, at the sole discretion of SRR.
  2. Membership will be available to persons who are legally able to possess a firearm. SRR Members must be in compliance with all federal, state and local laws concerning ownership and handling of firearms.
  3. Up to 4 additional immediate family members may be added to a membership. The additional members must be immediate family members living in the same house hold as the primary member. Additional members may include a spouse and children under the age of 25.
  4. All Memberships are subject to payment of a one-time non-refundable Initiation Fee and timely payment of Monthly Membership Fees. The Initiation Fee and Monthly Membership Fee for each level of Membership vary based on the level of Membership purchased, special SRR promotions and Membership availability. A Member wishing to upgrade to a higher level Membership will be required to pay any difference in initiation fees at time of upgrade.
  5. Membership Fees and benefits may be reviewed and adjusted by SRR at any time. In the event of a Monthly Membership Fee change, the Member will be notified at least 30 days in advance of such change.
  6. Members may select one of the following methods of payment for their Monthly Membership Fee: VISA, MasterCard, American Express, or Discover. It is the Member’s responsibility to ensure that SRR has a valid credit card and email address on file. In the event the card on file is denied, SRR will send a notification letter to the Member’s email address on file. Membership will be placed on hold until Member provides a valid credit card and all past monthly membership fees are satisfied. SRR is entitled to recover its costs, including reasonable attorneys’ fees, incurred in collecting sums due to SRR under this or any other Membership provision.
  7. The Member will be automatically billed on a monthly basis and membership will continue until Member provides written notice to cancel Membership. Written notice must be submitted to memberships@saddleriverrange.com at least 14 days prior to Member’s scheduled billing date to stop any and all future drafts. The Member has (30) days from last billed date to make use of the Membership before it is fully terminated.
  8. In the event a Member chooses to pay a full year of Monthly Membership Fees in advance, auto draft payments will begin on the 13th month of membership unless member pre-pays full year again prior to the 13th month of membership.
  9. A Membership shall be considered “abandoned” and terminated in the event of non-payment of the Monthly Membership Fee for 60 consecutive days. There is no refund of any portion of the Initiation Fee or Monthly Membership Fee paid in the event the Membership is abandoned.
  10. The Member can request a freeze of the membership for up to 60 consecutive days once per year. Valid reasons for freezing a membership include;
    1. *Medical- a temporary medical situation which renders you unable to use the range during recovery.
    2. *Work Assignment- a temporary out-of-area work assignment that takes you more than 100 miles from the range.
    3. *Volunteer work- a temporary extended volunteer program that takes you more than 100 miles from the range.
    4. *Military- a temporary active duty military transfer that takes you more than 100 miles from the range.
    5. If one of the above situations applies and you would like to freeze your account, please email your request to memberships@saddleriverrange.com. If the above situations do not apply, we may still be able to freeze your account. Please email memberships@saddleriverrange.com with details of your situation. After 60 days, the freeze will automatically end and your monthly membership billing will resume. If you would like to end your freeze before the 60 days has elapsed, please email memberships@saddleriverrange.com with the date in which you would like the freeze removed.
  11. All Members, Guests, and other SRR facility users must obey the SRR Range Rules and must review the terms and sign the Range Waiver. Furthermore, all first-time Members, Guests and other SRR facility users must watch the SRR Safety Video prior to shooting at the range.
  12. Members are responsible for all actions taken by their Guests and will hold SRR harmless for property damage, accidents and injuries to or caused by Guests.
  13. All Members and Guests are subject to the general policies and rules of operation and administration of SRR, all which are intended to provide a safe, professional, friendly and family-oriented environment. It is the Member’s responsibility to ensure all range rules are followed. Any Member or Guest of a member may be suspended or expelled from the range and/or facility for violation of range rules or for behavior deemed unsafe by SRR personnel. Decisions of SRR regarding suspension or expulsion are final and no refund for Initiation Fees or Monthly Fees will be issued.
  14. SRR reserves the right to regulate facility use. SRR may restrict the use of the facility at certain times for certain events. SRR reserves the right to schedule certain Private events at certain times even though Member and non-member use may be limited or restricted. SRR also reserves the right to change the facility’s hours and days of operation.
  15. A Membership may be unilaterally terminated by SRR if, in the sole discretion of SRR management, the conduct of a Member or the Member’s Guest presents a safety hazard to the Member or to any other user or employee of SRR or to SRR facilities. Decisions of SRR regarding membership termination are final and no refund for Initiation Fees or Monthly Fees will be issued.
  16. Any destruction of SRR property caused by a Member or a Member’s Guest, whether accidental, negligent, willful or otherwise, may result in the violator being removed from the range and/or facility, suspended or removed from Membership, and/or criminally prosecuted. In addition, SRR reserves the right to assess to the Member reasonable charge for any such damage, regardless of whether the damage is caused by the Member or Member’s Guest.
  17. All Members must allow their photograph to be taken for SRR records and identification.
  18. Member ID cards are property of SRR and may only be used by those specified on the Agreement and must be returned to the SRR upon requ
  19. SRR membership is issued solely to the Member, is non-transferable and cannot be sold. Any attempt to transfer, sell or in any way convey the Membership or privileges it provides to another individual shall be strictly prohibited and shall render the Membership immediately terminated and void.
  20. Online range reservations are limited to those who hold an active SRR membership and exclude guests. Members may make online range reservations up to 7 days in advance. Lane reservations are limited to one lane per member per available time slot. Reservations will be held up to 15 minutes after the reserved time.   After the time limit has expired, the reservation will be considered a no show and the reserved lane will be released. If the member arrives after the reservation has expired, the member will be placed on the next available lane. If there is a wait list, the member will move to the top of the list but not before other members currently on the wait list.

    Range reservations

    Lane reservations are limited to one lane per member per available time slot. Reservations will be held up to 15 minutes after the reserved time.   After the time limit has expired, the reservation will be considered a no show and the reserved lane will be released. If you arrives after the reservation has expired, you will be placed on the next available lane. If there is a wait list, you will be added to the wait list.